Information Technology Technical Support Success Factors in Higher Education: Principal Component Analysis
نویسندگان
چکیده
The use of information and communication technologies at higher education institutions is no longer an option, but rather a need. Information Technology support essential factor that entails giving end users assistance with hardware software components. Technical for technology has been recognized as crucial element linked to student happiness because it helps students understand, access, efficiently. successful implementation IT technical will be aided by identifying the success criteria enable efficient effective instructors. Hence main aim this study identify rank key factors institutes. 81 identified from 100 research papers were analyzed using principal component analysis. findings led identification ranking 25 PCs. 95.35 percent observed variation was accounted first PCs eigenvalues than 1. percentages 6 were, in order, 11.87%, 22.21%, 30,64%, 38.25%, 45,12%, 51.47%. This provides useful highlighting can used examine areas educational need receive continuous special care generate high satisfaction; ensure future gain competitive advantage. These assist management HEI determine or failure institution terms provided satisfaction.
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ژورنال
عنوان ژورنال: International Journal of Advanced Computer Science and Applications
سال: 2023
ISSN: ['2158-107X', '2156-5570']
DOI: https://doi.org/10.14569/ijacsa.2023.0140630